1 – Introduction

These general terms and conditions apply to all orders that are placed on the Jean Collin website. Registered in the commercial register with name ‘Collin Design bvba’ number 0684.734.084 (BTW BE0684.734.084). Its headquarters are located at Kievitweg 2, 3140 Keerbergen, Belgium. E-mail: info@jeancollin.eu.

Any product order via the webshop implies acceptance of these general terms and conditions.

Consequently, the client indicates that he is fully aware of the fact that his agreement in relation to the content of these general terms and conditions does not require this document to be signed if the customer wishes to place an order online for products that are offered via the webshop.

The Jean Collin webshop and products belongs to ‘Collin Design bvba’.
Jean Collin is a registered trademark, all rights reserved to Collin Design bvba.

2 – General terms

2.1 General information

The customer has the option of saving or printing these general terms and conditions, on the understanding that saving or printing this document falls under his exclusive liability.

Jean Collin may change these general terms and conditions of sale at any time, however only after announcing these changes on its website. Current agreements remain subject to the terms and conditions that were applicable at the time of their conclusion. It is therefore advised that you regularly refer to the latest version of these general terms and conditions, which is always available on the website.

2.2 Definitions

CONSUMER means any physical or legal person who acquires or uses products or services offered via this website for non-professional purposes. As a consumer, the customer has specific rights which would be denied in the event that the products or services acquired via the website were to be used for professional purposes.

PROFESSIONAL means anyone who does not fit the definition of consumer stated above.

 3 – Concluding an online purchase

The product catalogue and description of the products in the webshop do not constitute an offer in their current form. As such, completing an order form on the website does not constitute a concluded purchase. A purchase is concluded only when a confirmation e-mail is received.

For security and customer confidence, Jean Collin reserves the right to request additional information and to refuse the order if Jean Collin does not receive a proper response or in the event that Jean Collin is of the opinion that the information it has is insufficient.

 4 – Order confirmation

The contractual information shall be confirmed by e-mail by the time of delivery.

 5 – Purchase

Jean Collin shall meet your order if stocks are available. The delivery time communicated is purely indicative. However, if, in spite of proper vigilance on the part of Jean Collin, products appear to be unavailable following an order being placed, Jean Collin shall inform you by-email and invite you to cancel or change your order.

 6 – Availability

The availability of products is always indicated on our website. If a product is indicated as being ‘in stock’, the product is, in principle, available immediately. Jean Collin shall not be held liable if stock levels are no longer the same as on the date on which the order was placed. In principle, unavailability is indicated on the website.

In the event that Jean Collin is unable to deliver the product within a reasonable period of time, it shall inform the customer of the expected delay by e-mail. In that case, the customer shall have the opportunity to cancel or change the order on the basis of this information. No penalties shall be applied in the event of cancellation under these circumstances.

Jean Collin reserves the right to dispatch the order as two or more deliveries in the event of product unavailability. In that case, the customer shall not incur additional charges (the customer shall pay the delivery charges that were stated at the time of ordering only once).

 7 – Transfer of ownership

In departure from the stipulations of Article 1583 of the Civil Code, sold or delivered goods remain the exclusive property of Jean Collin until full payment of the order.

8 – Price

Prices are stated in EUR and inclusive  of VAT. The prices mentioned in the online store do not include transportation costs, which will be free for deliveries the Benelux; and billed to the Consumer on a fixed amount basis for deliveries to other countries.  The prices indicated take into account the information supplied by the customer concerning place of delivery.

When buying outside Belgium, local taxes (i.e. customs fees, taxes) may be applied. These costs are the sole responsibility of the customer.

Jean Collin reserves the right to change prices at any time. Jean Collin is, however, obliged to apply the prices applicable at the time of ordering.

9 – Payment

The full amount must be paid at the time of ordering.

The amounts paid shall not be considered a security deposit or advance payment at any time. All orders are payable in EUR. We work with payment service provider Mollie, which takes care of the processing of our online payments. You can pay using Bancontact/Mister Cash, Belfius, iDEAL, ING, KBC/CBC or credit card. All payments are processed in a secure environment, and Mollie is PCI DSS certified.  The terms of this payment system can be found via the following link: https://www.mollie.com/en/user-agreement

Orders will be processed as soon as payment is received by Jean Collin.

You are obliged to ensure that you have authorization to use the method of payment that you have chosen when the purchase order is saved. In the event of non-payment of any amount owed (or in the event of a payment incident), Jean Collin reserves the right to suspend or cancel any order and/or delivery, irrespective of the nature by which this occurs. The delivery of any new order(s) may be suspended in the event of late payment of a previous order, notwithstanding the stipulations of these terms and conditions. Jean Collin reserves the right to request a copy of the customer’s identity card and/or proof of payment for all payments made by bank card.

 10 – Delivery

10.1 – General information

Jean Collin will deliver the product in accordance with the order to the address that was mentioned in the order. A change of address is only possible within 24 hours of your order by telephone or via info@jeancollin.eu.

Processing and distribution are provided by bpost service.  When an order is shipped, the consumer will receive an email containing a “track & trace code to follow the progress of the order.

Jean Collin shall not be liable for any inconvenience that can be attributed to a delay in the processing of deliveries as a result of circumstances for which the courier service is liable. No reimbursement shall be issued until the order has been returned to the sender or has arrived at the addressee’s location with a delay.

In the event that you decide to cancel you order after payment and in the event that your order has already been dispatched, Jean Collin shall not issue a reimbursement for the product until full payment has been received and on the condition that the product remains in its original condition. Transport costs and costs for returning the product shall be borne by the customer (see 11 – Right of withdrawal)

10.2 – Transfer of risk

The property and the risks associated with your products shall be transferred upon receipt of the products.

10.3 – Customs duties

If products are delivered to a country other than Belgium, you shall be considered the authorised importer and as such, you must comply with the laws and regulations of the country in which you take delivery of the goods.

You may be required to pay import duties and tax on the goods that are imported into your country. All costs associated with making a customs declaration shall be borne by the customer. Jean Collin has no control over these costs and is unaware of the amounts involved. Customs policy varies by country, you should contact your local customs office for further information.

10.4 – Delivery problems

If the parcel or the product appears obviously damaged upon receipt, the consumer must notify this immediately, and at the latest within 48 hours, in writing, via info@jeancollin.eu.

Depending on the circumstances, you may or may not be able to benefit from the terms and conditions of the Article relating to exchange of or reimbursement for the products.

Any problem relating to the products in the package (missing product, product that does not match the product ordered, etc.) must be reported to Jean Collin within 48 hours  of receipt of the package. In the event of notification after this period, Jean Collin shall no longer be liable and the product shall no longer be replaced or reimbursed.

10.5 – Product conformity

In the event that the products exhibit obvious manufacturing defects or if they do not correspond to your order, Jean Collin shall be obliged to replace or reimburse the products. In that case, we kindly request that you submit a detailed return declaration by e-mail to info@jeancollin.eu  and return the product(s) to Jean Collin. Jean Collin shall replace or reimburse the product(s) as per your request. The request must be made within 48 hours of delivery. Any claim made after this deadline shall not be accepted.

The products must be returned to Jean Collin in the condition in which they were received, including all elements supplied (accessories, packaging, manuals, etc.) The costs for returning the product shall be reimbursed according to the invoiced rate. In any case, you may benefit from the legal stipulations in conjunction with the guarantee for hidden defects.

The stipulations of this Article do not prejudice your right of withdrawal (satisfaction or money back) in accordance with Article 11.

10.6 – Returning a package

IMPORTANT: If the customer is not present at the time of delivery and does not collect the package from the address indicated by the courier service within fifteen days, it shall be returned to Jean Collin. In that case, Jean Collin shall only return the package to the customer when the package has been received in return (or if returned by the courier service in the event of loss), and the delivery costs of the second delivery shall be borne by the customer, even if the courier service has not left a notification.

 11 – Right of withdrawal 

In accordance with the law of 14 July 1991 [6 April 2010 for market practices], the consumer reserves the right inform the seller that he wishes to withdraw from the purchase, without the need to provide a reason; the customer must exercise this right within fourteen working days, commencing on the day after delivery of the product. 

The products must be returned to Jean Collin within fourteen days in flawless condition so that they may be resold in their original state (packaging, accessories, manuals), properly sealed and accompanied by a copy of the invoice or purchase order.

Incomplete, broken or damaged products or products for which the original packaging is damaged shall not be reimbursed or exchanged.

Consumers wishing to exercise this right must contact Jean Collin by e-mail within fourteen working days at info@jeancollin.eu.

The delivery costs incurred by Jean Collin in sending your order shall not be reimbursed.

Jean Collin shall reimburse the amount paid, minus the delivery costs which shall be borne by the consumer, within 30 days of notification of the withdrawal. Taxes are nonrefundable.

12 – Proof of transaction

Records stored in Jean Collin computer systems under reasonable security conditions shall be considered proof of communication, order and payment between parties.

Purchase orders and invoices shall be archived as proof on reliable/secure data carriers.

13 – Limitation of liability

The colors of products shown on the website are as realistic as possible, but their appearance may vary from screen to screen. Jean Collin cannot guarantee that colors will exactly match those on the screen; proportions of models on the website may vary from the models in your order.

The responsibility of Jean Collin to the consumer is limited to the performance of its legal obligations.

If, and to the extent that, notwithstanding the provisions for this article, the liability of Jean Collin to the customer should be incurred, for whatever reason, such liability would in any event be limited to the amount of the order (VAT included)

14 – Force majeure

14.1 Jean Collin shall do everything possible to ensure that it fulfils its obligations, but shall not be liable for any delay to delivery or failure to deliver as a result of matters beyond its control, including strikes, war, natural or other disasters, that prevent production, transport or delivery of the products.

14.2 In the event of a delay, Jean Collin shall fulfil its obligations as quickly as possible and reserves the right to allocate the remaining stocks of products among its customers in a fair manner.

 15 – Data protection

By placing an order, you agree that Jean Collin shall collect data via your purchase order and store, process and use this data. Some of this information may be transferred to companies involved in the delivery or payment of your products. By placing your order and by indicating so on your purchase order, you also agree to Jean Collin transferring this data to other companies whose products are available for sale on the Jean Collin website of Jean Collin in order to provide you with information about other products and services that may interest you.

Jean Collin customers are entitled to access their contact data and to edit, update or delete it at any time by sending an e-mail to privacy@jeancollin.eu  attaching a copy of your identity card to the e-mail. We shall then be able to process your request promptly. Jean Collin shall not retain user data for any longer than is necessary to achieve the objective for which it was collected or as required by the applicable legislation.

 16 – Applicable law and competent court

Jean Collin shall do its best to resolve any dispute amicably. If you are not satisfied with the method of dispute resolution and wish to appeal to the competent courts, the following rules shall apply.

The agreement is governed by Belgian law. Each party agrees to disputes being subject to the jurisdiction of the competent courts of Louvain (Belgium).